Reach every student before they fall behind.

Cohorts, milestones, drip campaigns, and threaded conversations live on one record for every student. Email, SMS, in-app, and web push go out from a single interface, and automation closes the loop so staff spend their time on students who actually need them.

22% reduction in no-show and drop rates at participating institutions

THE SUPPORT REALITY

Students fall through the cracks because nobody has visibility, not because nobody cares.

Once students are enrolled, most institutions go quiet. Advisors manage cohorts in spreadsheets. Outreach is scattered across email, SMS, faculty inboxes, and a separate drip tool nobody is sure is still running. Milestones get tracked on paper or not at all. By the time an advisor notices a student slipping, the semester is already half over.

WHAT YOU GET

Everything student support needs, connected.

Cohort Management

Group students into cohorts by program, risk, pathway, or any attribute. Assign advisors, tag with labels, and keep a full audit trail of every cohort change. Spreadsheets retire the day you turn this on.

Milestones

Multi-step milestone sequences with due dates, forms, and attachments. Students can self-complete, staff can review, or a meeting can auto-complete a milestone the moment it happens. Automated reminders keep everyone on pace.

Drip Campaigns

Multi-step automated sequences with configurable timing, audience segments, and start or stop triggers on cohort enrollment, form submission, or milestone events. Reach students at the right moment without lifting a finger.

Threaded Conversations

Email and SMS unified in one threaded timeline per student, with status tracking from Needs Attention to Replied to Resolved. Quiet hours enforced on SMS. No more hunting through inboxes.

Student Dashboard

A personalized command center where students see their next milestone, upcoming appointments, open tasks, and direct line to every advisor on their team. The dashboard students actually open.

Automation Rules

Early alerts, form submissions, and pipeline stage changes can assign cohorts, move students forward, or trigger milestones. Every rule fires against a full student record, and every action lands in the audit log.

Success Scores

Composite student success scores and skill progressions track where each student actually stands across multiple indicators. Advisors open a profile and see the full picture, not a scattered pile of notes.

Email + SMS Alerts

Trigger personalized alerts on milestones, missed appointments, holds, financial aid status, and academic progress. Built-in templates with merge fields and FERPA-aware audit trails.

Works with the stack you already run

• Twilio (SMS)
• Microsoft 365
• Google Workspace
• Canvas
• Ellucian Banner
• PeopleSoft

HOW IT WORKS

From scattered outreach to a connected student journey.

1. Segment
   Build cohorts and audience segments from any combination of program, risk score, form answers, or pipeline stage. Assign advisors, attach labels, and let automation rules keep cohorts up to date as students move.

2. Reach
   Launch drip campaigns, trigger milestones, and carry on threaded conversations across email and SMS. Every message is personalized, logged, and connected to the student record so every advisor sees the full history.

3. Adjust
   Success scores, campaign reply rates, and milestone completion feed back into the platform. Automation rules close the loop, re-segment cohorts, and keep staff focused on the students who actually need a human touch.

ONE PLATFORM

Every signal flows forward, every outcome flows back.

Support inherits everything the platform already knows. The prospect record from Recruit becomes the advising record here. The meeting notes from Engage live on the same timeline as the drip campaign. When a cohort signal or a missed milestone suggests a student is slipping, Retain picks up the alert automatically, and every message, milestone, and cohort change feeds the Report dashboard so leadership can see what is actually working.